Customer Satisfaction Survey

Your views will be taken very seriously, and will be used to strengthen and improve our service wherever possible, so please be as frank and honest as you can.

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Questions:

1. Did all staff dealing with your insurance affairs appear competent? Yes No * * - If NO, please explain why not: 2. Did we identify accurately your insurance demands and needs, and were those demands and needs always paramount? Yes No * * - If NO, please explain why not: 3. Did you feel that we or your insurers took advantage of you if any way? Yes * No * - If YES, please explain why: 4. Were you provided with suitable advice, and did that advice take full account of your circumstances? Yes No * * - If NO, please explain why not: 5. Did we deal with insurance matters quickly, professionally and within agreed timescales? Yes No * * - If NO, please explain why not: 6. Has the service been as you were led to expect? Yes No * * - If NO, please explain why not: 7. Were you provided with clear information about the insurance products offered? Yes No * * - If NO, please explain why not: 8. Were you provided with clear advice and recommendations upon receipt of the insurance quotations? Yes No * * - If NO, please explain why not: 9. Were our staff polite, courteous and professional at all times? Yes No * * - If NO, please explain why not: 10. Do you have any other observations about the service provided? Yes * No * - If YES, please explain: 11. Were you satisfied with the overall service you received and would you recommend us to other firms? Yes No Contact Details To be added to the monthly prize draw, please provide your contact details below. Business Name: Contact Name: Contact Telephone Number: Contact Email: Please enter the four digit code:

 

 

 

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